This Privacy Policy outlines how we collect, use, and protect your data when using our website or services.

1. Data We Collect
We collect:

• Contact information (e.g., name, email, phone).
• Business details (e.g., company size, HR needs).
• Employee data provided for payroll or compliance purposes.
• Website usage and analytics data.

2. How We Use Data
Your data is used to:

• Deliver HR services and process payments.
• Analyze HR metrics and improve our offerings.
• Comply with legal and regulatory requirements.

3. Data Sharing
We may share data with:

• Payroll processors or compliance auditors.
• Legal authorities when required.
• Trusted contractors under strict confidentiality agreements.

We do not sell or rent your data.

4. Data Security
We use encryption, access controls, and regular backups to protect your data. Employee data is stored securely in compliance with PIPEDA and GDPR (where applicable).

5. International Data Transfers
Data may be processed outside Canada, with safeguards to meet Canadian privacy standards.

6. Your Data Rights
You may request to access, correct, or delete your data by contacting support@insource.support

Cookie Policy
We use cookies to improve website functionality and track usage patterns. Cookies may monitor navigation, session preferences, or form submissions. You can disable cookies in your browser, but this may limit website features.

Anti-Money Laundering (AML) & Counter-Terrorism Financing (CTF) Policy
Effective Date:

9499-6626 qc. Inc. is committed to compliance with Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and international AML/CTF standards to prevent the misuse of our services for illicit activities.

1. Objective
To ensure our services are not used for money laundering, terrorist financing, or other illegal activities.

2. Client Risk Assessment
We adopt a risk-based approach, evaluating clients based on:

• Geographic location and jurisdiction.
• Type and scope of HR services requested.
• Payment methods and transaction volume.

3. Customer Due Diligence (CDD)
We verify client identities by collecting:

• Individuals: Full legal name, contact details, and valid government-issued ID.
• Businesses: Incorporation documents, beneficial ownership information, and business license (if applicable).
• High-risk clients: Enhanced Due Diligence (EDD), including source of funds verification.

4. Sanctions Screening
We screen clients against:

• Canadian Sanctions List, OFAC, EU, and UN sanctions lists.
• High-risk jurisdictions (e.g., North Korea, Iran).

Services are not provided to sanctioned individuals, entities, or those in restricted jurisdictions.

5. Record-Keeping
We maintain client identification and transaction records for a minimum of 5 years after the termination of services, in compliance with PCMLTFA requirements.

6. Suspicious Activity Reporting
We verify client identities where required by law, maintain secure records, and report suspicious activity to FINTRAC.

Know Your Customer (KYC) Policy
For clients engaging in significant transactions, we require:

• Individuals: Valid government-issued ID and proof of address.
• Businesses: Certificate of incorporation and beneficial ownership details.

Failure to provide required documentation may delay or prevent service delivery.

Acceptable Use Policy
Clients must not use our services to:

• Violate labour laws or employee rights.
• Promote discriminatory or unethical HR practices.
• Misrepresent compliance or payroll data.

Violations may lead to immediate service termination.

Service Level Agreement (SLA)
We are committed to delivering high-quality HR services with the following performance standards:

• Service Initiation: Onboarding and setup of HR services (e.g., payroll, recruitment) within 5–7 business days of signed agreement and receipt of required client data.
• Reporting: Delivery of HR analytics and compliance reports every Monday by 5 PM EST, unless otherwise specified in the service agreement.
• Response Time: Responses to client inquiries within 1 business day.
• Client Portal Uptime: 99.7% monthly uptime for our online HR management portal, excluding scheduled maintenance.

If we fail to meet these standards, clients may contact support@insource.support for resolution, which may include service credits at our discretion.

Data Protection & Security
We implement:

• HTTPS encryption for all data transfers.
• Role-based access for internal systems.
• Two-factor authentication for client portals.
• Regular security audits and backups.

Complaints Handling
Submit complaints to support@insource.support. We respond within 2 business days and aim to resolve issues within 10 business days.

Legal Notice
9499-6626 qc. Inc.
Incorporated in Quebec, Canada
Business Registration No: 1179114591
Address: 1010 de la Gauchetière, Montreal, Qc. H3B 2N2
Email: support@insource.support
Phone: 438-468-6699

Accessibility Statement
We strive to meet the Accessible Canada Act standards. For accessibility issues, contact support@insource.support.